Complete the notes below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Example Answer
Name of caller Peter Smith

Vehicle Details

• Vehicle for sale: 2012 Toyota sedan
• Vehicle colour:
• Condition of vehicle: original
• no scratches
• no dents
• engine: no problems, regular servicing
• Ownership: one driver, old lady
• Tyres: back tyres: worn ; front tyres:
• Extras air conditioning
• power steering, central locking, ABS brakes
• manual transmission
• tow bar – useful for Peter’s
• Mileage: km

Meeting Arrangements

• Tina’s address: 352
• Time of appointment: today
• Peter’s phone number: 045-

Questions 11-16
Complete the table below.
Write NO MORE THAN THREE WORDS OR A NUMBER for each answer.

Always bring sports when you come to or use the Centre's facilities.

Questions 17-20
Look at the map of the Sports Complex below.
Label the buildings on the map of the Sports Complex.
Choose your answer from the dropdown given.

Questions 21–25
Match Kevin's level of satisfaction with the things related to his training days.

Questions 26–30
Match Kevin's problems over the weekend with the solutions to the problems.

Questions 31–35
Complete the summary below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Managing creative staff is a difficult task. They have creativity and , so they need freedom. In the past, in factories, was vital for making a high quality product. Nowadays, we hire staff to create new products and find new customers. But, their new ideas must be if we want to make money from them. A standard method for managing staff is setting targets, related to profits, products or new clients. This method has some problems, because staff might be dishonest or break the law so that they can meet the company goals. These goals are often tied in to and this can make the problem worse.

Questions 36–40
Complete the table below. Write NO MORE THAN TWO WORDS for each answer.

Robert Simons’ Three